Terms & Conditions

As of: March 2026

1. Scope

These Terms & Conditions apply to all coaching, training and consulting services initiated or arranged via the website quaddirect.com. The provider is:

ADVERO Strategy Consultants
Owner: James Harrison
Training, Coaching and Consulting
Suite 2, The Treble Tile, Colchester Road, West Bergholt, Colchester, Essex, CO3 2JU.

2. Subject Matter of the Contract

The subject matter of the contract is individual or group coaching and training services in the field of negotiation, career and salary development. The specific scope, duration and fee are set out in the individual offer or booking confirmation.

3. Formation of Contract

The content presented on this page does not constitute a binding offer in the legal sense. A contract is only formed when you expressly accept an offer submitted by us (e.g. by email confirmation) or receive a corresponding booking confirmation.

4. Services and Delivery

Services are generally provided online (video call, telephone) or in person by separate arrangement. Content adjustments to your individual situation are part of the coaching and are carried out to the best of our knowledge and belief, without guaranteeing a specific outcome.

5. Fees and Payment Terms

The prices stated in the respective offer apply. Unless otherwise agreed, invoices are due for payment within 14 days of the invoice date without deduction. We reserve the right to agree advance payment or instalments.

6. Cancellation and Rescheduling

Individual appointments may be rescheduled free of charge up to 24 hours before the start. For later cancellations or non-attendance, we reserve the right to charge up to 100% of the agreed fee, unless otherwise agreed. For programmes with multiple modules, the cancellation conditions agreed in the booking confirmation apply.

7. Liability

Coaching is a professional but not a therapeutic or legal service. We accept no liability for decisions you make on the basis of the coaching. Liability for minor negligent breaches of duty is excluded, unless essential contractual obligations (cardinal obligations), personal injury or claims under the Consumer Rights Act 2015 are affected.

8. Confidentiality

We treat all information that becomes known to us in the course of working together as confidential and do not pass it on to third parties, unless there is a legal obligation to disclose it.

9. Intellectual Property

Scripts, worksheets and content from the coaching are protected by copyright and are intended exclusively for personal use. Passing on or publishing without our express consent is not permitted.

10. Alternative Dispute Resolution

We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board. UK consumers may contact Ombudsman Services for alternative dispute resolution, or seek guidance from the Citizens Advice Bureau.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory consumer protection provisions. Should individual provisions of these Terms & Conditions be invalid, the validity of the remaining provisions shall remain unaffected.

Note: These Terms & Conditions supplement the legal notices in the Legal Notice and the information in the Privacy Policy. In the event of doubt, individually agreed written agreements take precedence over these Terms & Conditions.